Terms and Conditions
Last Updated: August 29 2026

Welcome to Wellness by Emmely. These Terms and Conditions govern your use of our website, products, and services. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree with all the Terms and Conditions, then you may not access the website or use any services.

Wellness by Emmely is the trading name used by Emmely Christiansen, a sole trader registered in Sweden.

These Terms and Conditions govern your use of the Wellness by Emmely website and your purchase or use of our products, digital content, memberships and services.

By accessing this website, making a purchase or using any of our products or services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use the website, purchase our products or use our services.

1. Use of the Website

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict or prevent anyone else from using and enjoying the website.

You may not attempt to gain unauthorised access to the website, interfere with its operation or use its content for unlawful or unauthorised purposes.

2. Intellectual Property

Unless otherwise stated, all content on this website and within our products, services and memberships—including text, graphics, logos, photographs, videos, audio recordings, digital downloads, worksheets, workbooks, course materials, software and other resources—is owned by or licensed to Wellness by Emmely.

This content is protected by applicable copyright, trademark and intellectual-property laws.

You may not reproduce, copy, modify, resell, publish, distribute or otherwise use our content for commercial purposes without our prior written permission.

3. Products and Digital Content

Our physical and digital products are intended for personal, non-commercial use only.

When you purchase digital content, you receive a personal, limited, non-exclusive and non-transferable licence to use that content for your own individual purposes.

You may not share, reproduce, resell, distribute, upload, publish or provide access to any digital product, course, recording, workbook, resource or download purchased from us.

Access details and download links are intended only for the person who made the purchase and may not be shared with others.

We make reasonable efforts to describe our products accurately. However, colours, presentation and appearance may vary slightly depending on the device, screen, printing process or materials used.

4. Services

We provide coaching, wellness education, consultations and other personalized support services.

The content and services provided by Wellness by Emmely are intended for informational, educational and supportive purposes. They do not constitute medical advice, diagnosis, psychotherapy or medical treatment and do not replace care from a qualified healthcare professional.

You remain responsible for your own decisions, actions, wellbeing and health. You should consult an appropriate healthcare professional before making significant changes to your health, treatment, nutrition, exercise or daily routine.

Details relating to a particular service—including its content, duration, price, booking arrangements and any included resources—will be stated on the relevant sales page, booking page, checkout page or order confirmation.

5. Payments

All prices, payment arrangements and any applicable taxes or fees will be displayed before you complete your purchase.

Unless a payment plan or recurring payment arrangement is specifically offered, payment must be made in full before access to a product or service is provided.

Payments are processed through secure third-party payment providers. Wellness by Emmely does not directly store your complete payment-card information.

If a payment fails or is declined, access to the relevant product, service or membership may be delayed, suspended or cancelled.

Where a payment plan has been agreed, you remain responsible for completing all scheduled payments unless mandatory consumer law or a written agreement with us states otherwise.

6. Statutory Right of Withdrawal and Refunds

Consumers purchasing products or services from us online normally have a statutory right to withdraw from the purchase within 14 days, unless an exception under applicable consumer law applies.

For physical products, the withdrawal period normally begins on the day after you receive the product. For services, memberships, digital services and other agreements, it normally begins on the day after the agreement is entered into.

To exercise your right of withdrawal, you must send us a clear statement explaining that you wish to withdraw from the agreement. You can contact us at [email protected].

Services Beginning During the Withdrawal Period

If you expressly request that a coaching session or another service begins during the 14-day withdrawal period, you may be required to pay a proportionate amount for the part of the service already provided if you subsequently withdraw.

The statutory withdrawal right may end once a service has been fully performed, provided that the service began with your express consent and you acknowledged that the withdrawal right would end once the service had been completed.

Digital Content Supplied Immediately

Digital products and downloadable content are normally made available immediately after payment.

Before immediate access is provided, you will be asked to expressly consent to receiving the digital content before the 14-day withdrawal period has ended and to acknowledge that you will lose your statutory right of withdrawal once delivery begins.

Once you have provided this consent and delivery of the digital content has begun, the statutory right of withdrawal will end. Refunds will therefore not ordinarily be provided because you have changed your mind after receiving access to the digital content.

This does not affect your mandatory legal rights if the digital content is faulty, inaccessible, incorrectly described or not provided as agreed.

Physical Products

If you withdraw from a purchase of a physical product, the product must be returned within the period required by applicable law.

Unless otherwise stated, you are responsible for the direct cost of returning the product. A deduction may be made from the refund if the product has been handled beyond what is necessary to establish its nature, characteristics and function.

Please contact [email protected] before returning a product so that you can receive the correct return instructions.

Refunds Outside the Statutory Withdrawal Period

After the applicable withdrawal period has ended, payments are not ordinarily refundable for:

Digital content that has already been delivered

Services that have already been completed

Coaching sessions that have been used or missed

Membership periods that have already begun

Resources or materials that have already been accessed

Nothing in these Terms limits your mandatory legal rights if a product, digital resource or service is faulty, incorrectly described or not provided as agreed.

7. Coaching Sessions, Packages, Cancellations and Rescheduling

The number of coaching sessions, duration of each session, price, booking arrangements and period in which the sessions must be used will be stated in the relevant offer, booking page, checkout or order confirmation.

Coaching packages are personal to the purchaser and may not be transferred to another person unless we agree otherwise in writing.

Each coaching session must be used as a separate appointment. Sessions may not be combined, booked consecutively or otherwise stacked to create a longer coaching session unless this has been agreed in writing in advance.

You may reschedule a coaching session by providing at least 24 hours’ notice.

Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be treated as used and will not ordinarily be refunded or replaced.

If you arrive late, the session will still end at the originally scheduled time.

Any included sessions must be completed within the validity period stated for the relevant service or coaching package. Sessions that have not been used by the end of that period may expire unless an extension has been agreed in writing or we were unable to provide the sessions within the stated period.

If we need to cancel or reschedule a session, you will be offered a replacement appointment. Where necessary, the validity period of the package will be extended so that you do not lose a session because of our availability.

Coaching is a collaborative and individual process. Results vary, and no particular result, improvement or outcome is guaranteed.

8. Recurring Memberships and Subscriptions

Some of our memberships, digital services and other offers are provided on a recurring subscription basis.

Before purchasing a recurring membership or subscription, you will be informed of:

The recurring price and billing interval

Any complimentary, free or discounted introductory period

When the first payment will be taken

Whether the subscription renews automatically

Any minimum subscription period

How the subscription can be cancelled

By purchasing a recurring subscription, you authorise us or our payment provider to collect the stated recurring payment until the subscription is cancelled.

Any complimentary or discounted introductory period, together with what happens after that period ends, will be explained on the relevant offer and checkout page.

Unless otherwise stated, a recurring membership or subscription will continue automatically at the price and billing interval shown at the time of purchase until it is cancelled.

You may notify us at any time that you wish to cancel a recurring membership or subscription. The cancellation will normally take effect at the end of the current billing period, and you will retain access until that period ends.

Payments already made for a billing period are not ordinarily refunded or partially refunded, except where required by applicable law.

Cancellation instructions will be provided with the relevant membership or subscription. You can contact us about a cancellation at [email protected].

9. Disclaimer

Wellness by Emmely does not guarantee specific results from using our products, resources, memberships or services.

Results vary depending on individual circumstances, needs, health, capacity, participation and other factors outside our control.

Our products and services are intended to provide education, reflection, practical resources and supportive guidance. They are not intended to diagnose, treat, prevent or cure any medical or psychological condition.

If you are concerned about your physical or mental health, you should seek appropriate support from a qualified healthcare professional.

10. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limits any mandatory rights you have under applicable consumer law.

To the fullest extent permitted by law, Wellness by Emmely will not be responsible for indirect, unforeseeable or consequential loss resulting from your use of, or inability to use, the website, products, digital content, memberships or services.

You remain responsible for deciding whether a product, resource, suggestion or service is appropriate for your individual circumstances and for seeking professional medical or other specialist advice where necessary.

11. Governing Law and Disputes

These Terms and Conditions are governed by Swedish law.

Nothing in these Terms deprives you of any mandatory consumer protection that applies in the country where you live.

If a disagreement arises, we encourage you to contact us first so that we can try to resolve it directly.

If we cannot resolve the disagreement, the matter may be referred to an appropriate consumer-dispute body or court in accordance with applicable law.

12. Changes to These Terms

We may update or replace these Terms and Conditions when necessary to reflect changes to our website, products, services, business practices or legal obligations.

The updated version will be published on this page together with a revised “Last updated” date.

Changes will not retroactively alter the terms of a purchase that has already been completed unless the change is required by law or agreed with you.

13. Contact Us

If you have questions about these Terms and Conditions, a purchase, a service or a membership, please contact:

[email protected]